Support Center

AVCLabs Help Center

AVCLabs Online Help, Tutorials, FAQs, Contact, and More

User Guide

Check out how to use AVCLabs AI software.

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Frequently asked questions & answers.

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Refund Policy

More information about the refund policy.

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Payment and subscription FAQs.

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Contact Us

Please do not hesitate to contact us.

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Join AVCLabs Affiliate program.

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Frequently Asked Questions

See the frequently asked questions to help you find the solutions for general problems.

  • What should I do if I have't received the registration code?

    After the purchase completes, you will receive an email shortly with the registration email and code included. If you do not receive it within a few minutes of purchasing, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. If you still do not receive your code after several hours, please contact our support team at [email protected] via e-mail for further help. Or contact Stripe to check the status of your payment.

  • What are the differences betweem the trial and full version?

    The trial version of Photo Enhancer AI allows users to convert all pictures with watermark. The trial version of Video Enhancer AI allows users to convert 3 videos for free with watermark. Before purchase the full version, we encourage you guys to try the trial version to see if the program works as your expected.

  • What can I do if I received prompt "Invalid Code"?

    Firstly, please make sure that you have downloaded the right program.

    Secondly, the registration information is case-sensitive, so please do not add blank at the beginning or the end of the word.

    If the problem still persists, please contact our support team for help.

  • What should I do if I bought the wrong product?

    You can contact our support team with the order ID of the product for help, and we will exchange the product if the price of two products are the same. Or you can purchase the correct product and email us with both order IDs. We will arrange a refund for the wrong product.

  • Are your products automatic renewal? How do I cancel it?

    AVCLabs products are subscription-based, which means your monthly or annual subscription will be renewed automatically at the end of your subscription term. To cancel the auto-renew service, please click the cancel link in the registration email at any time. For more details, please check Subscription FAQs.

Photo Enhancer AI FAQs

FAQs for Photo Enhancer AI.

Video Enhancer AI FAQs

FAQs for Video Enhancer AI.

Drop us a message for any query

If you haven't found the answer, please feel free to contact us and we’ll get back to you as soon as possible.